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Frequently asked questions
Frequently asked questions
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What services do virtual assistants provide?
What services do virtual assistants provide?
Virtual assistants provide a wide range of services including administrative tasks, scheduling, email management, customer support, social media management, content creation, bookkeeping, and more. The specific services offered can be tailored to meet the needs of individual clients.
How does pricing work for virtual assistant services?
How does pricing work for virtual assistant services?
Pricing can vary based on the type of service and the required hours. It could be an hourly rate, a retainer fee for a set number of hours per month, or project-based pricing. We provide clear quotations after understanding your specific needs.
Can I choose my virtual assistant or change if not satisfied?
Can I choose my virtual assistant or change if not satisfied?
Yes, you can choose your VA based on their skills and your requirements. If you're not satisfied with the match, we can arrange for a replacement to ensure a better fit for your needs.
How does communication with a virtual assistant work?
How does communication with a virtual assistant work?
Communication can be tailored to your preference, including email, phone, video calls, or project management tools. We establish a clear communication schedule to ensure tasks are understood and completed on time.
What is the turnaround time for tasks?
What is the turnaround time for tasks?
Turnaround time depends on the complexity and urgency of the tasks. We work with you to set realistic deadlines and strive to complete tasks in a timely and efficient manner.
How do you measure the quality of work provided by virtual assistants?
How do you measure the quality of work provided by virtual assistants?
We regularly review the work of our VAs through client feedback, performance metrics, and regular check-ins to ensure high-quality service. Continuous training and development are also part of our quality assurance.
What happens if I need to increase or decrease the hours I use?
What happens if I need to increase or decrease the hours I use?
We offer flexible plans to scale up or down the hours you need from your virtual assistant. Just communicate your changing needs, and we can adjust the service agreement accordingly.
Can virtual assistants handle specialised tasks specific to my industry?
Can virtual assistants handle specialised tasks specific to my industry?
Yes, many virtual assistants have specialized skills and industry experience. We can match you with a VA who has the expertise and background suited to your particular industry needs.
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